This problem is likely caused by Internet Explorer.
Security is one of our top priorities, and Internet Explorer is no longer considered secure. Previously, Internet Explorer was the default browser on Windows and its security was updated regularly. Microsoft Edge has replaced Internet Explorer as the default browser and is now updated regularly.
Make sure you are using a supported browser. Our fully supported browser list includes the latest versions of Google Chrome, Safari, Firefox, and Microsoft Edge on Desktop and Safari Mobile and Google Chrome on mobile phones.
If you don't have any other browser on your desktop computer, try giving on your smartphone, as your phone's browser (usually Safari or Google Chrome) will be more secure.